Terms & CONDITIONS of service.

Effective Date: 01/07/2025

Please read these Terms and Conditions ("Terms") carefully before booking or participating in any tour offered by Across Bruges Walking Tours (“we”, “us”, “our”). By booking a tour, you agree to be bound by these Terms.

1. Booking & Payment

  • All bookings must be made through our website, authorized agents, or directly with Across Bruges staff.

  • Payment is due at the time of booking unless otherwise specified.

  • Group bookings or private tours may require a deposit or full payment in advance.

2. Cancellations & Refunds

  • Customer Cancellations:

    • Cancellations made more than 48 hours before the tour start time are eligible for a full refund.

    • No refunds will be issued for cancellations made less than 48 hours in advance, or for no-shows.

  • Company Cancellations:

    • We reserve the right to cancel a tour due to insufficient bookings, extreme weather conditions, or unforeseen circumstances.

    • In such cases, a full refund or an alternative date will be offered.

3. Tour Participation

  • Tours generally operate rain or shine. Please dress appropriately and wear suitable footwear.

  • Children under 16 must be accompanied by an adult.

  • We reserve the right to deny participation to anyone under the influence of drugs or alcohol or behaving in a disruptive or unsafe manner.

4. Health & Safety

  • Participants should be in good physical condition to walk for extended periods.

  • Please inform us in advance of any medical conditions, allergies, or special requirements.

  • By joining a tour, you accept all risks associated with walking in public spaces.

5. Liability

  • Across Bruges Walking Tours is not liable for any injury, loss, damage, delay, or inconvenience caused by third-party services, acts of nature, or force majeure.

  • We are not responsible for loss or theft of personal belongings during the tour.

6. Intellectual Property

  • All content provided during the tour, including historical information, commentary, and materials, is the intellectual property of Across Bruges and may not be recorded, reproduced, or distributed without permission.

7. Photos & Media

  • We may take photos during tours for promotional purposes. If you do not wish to appear in such media, please notify your guide beforehand.

8. Applicable Law

  • These Terms are governed by Belgian law. Any disputes arising will be subject to the exclusive jurisdiction of the courts in Bruges.

9. Contact Information

For questions or concerns, please contact:
Across Bruges Walking Tours
across.bruges@gmail.com