Privacy policy.

Effective Date: 01/07/2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or book a tour with us.

1. Who We Are

Across Bruges
Email: across.bruges@gmail.com
Website: across-bruges.com

2. What Information We Collect

When you use our website or services, we may collect the following data:

  • Personal Information: Name, email address, phone number, and any other details you provide during booking or contact.

  • Booking Information: Tour date, group size, and preferences.

  • Payment Data: (If applicable) via secure third-party payment processors (e.g., Stripe, PayPal).

  • Technical Data: IP address, browser type, device, and usage data collected via cookies or analytics tools.

3. How We Use Your Information

We use your data to:

  • Confirm and manage your tour booking

  • Communicate regarding your tour or inquiries

  • Improve our website and services

  • Comply with legal obligations

We do not sell your data to third parties.

4. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g., when subscribing to a newsletter)

  • The performance of a contract (e.g., your tour booking)

  • Our legal obligations (e.g., tax or business requirements)

  • Our legitimate interests (e.g., improving customer service)

5. Data Sharing

We may share your information with:

  • Trusted third-party service providers (e.g., payment processors, web hosting)

  • Authorities if required by law

We ensure that all third parties respect the security of your data and comply with GDPR.

6. Data Retention

We retain your data only as long as necessary:

  • Booking and contact data: up to 2 years after your tour

  • Financial records: up to 10 years (as required by Belgian law)

7. Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

8. Cookies

Our website uses cookies for functionality and analytics. You can manage your cookie preferences via your browser settings.

9. Security

We take appropriate security measures to protect your personal data from unauthorized access or disclosure.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised date.

11. Contact Us

If you have any questions or concerns, please contact:
across.bruges@gmail.com