Privacy policy.
Effective Date: 01/07/2025
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or book a tour with us.
1. Who We Are
Across Bruges
Email: across.bruges@gmail.com
Website: across-bruges.com
2. What Information We Collect
When you use our website or services, we may collect the following data:
Personal Information: Name, email address, phone number, and any other details you provide during booking or contact.
Booking Information: Tour date, group size, and preferences.
Payment Data: (If applicable) via secure third-party payment processors (e.g., Stripe, PayPal).
Technical Data: IP address, browser type, device, and usage data collected via cookies or analytics tools.
3. How We Use Your Information
We use your data to:
Confirm and manage your tour booking
Communicate regarding your tour or inquiries
Improve our website and services
Comply with legal obligations
We do not sell your data to third parties.
4. Legal Basis for Processing
We process your data based on:
Your consent (e.g., when subscribing to a newsletter)
The performance of a contract (e.g., your tour booking)
Our legal obligations (e.g., tax or business requirements)
Our legitimate interests (e.g., improving customer service)
5. Data Sharing
We may share your information with:
Trusted third-party service providers (e.g., payment processors, web hosting)
Authorities if required by law
We ensure that all third parties respect the security of your data and comply with GDPR.
6. Data Retention
We retain your data only as long as necessary:
Booking and contact data: up to 2 years after your tour
Financial records: up to 10 years (as required by Belgian law)
7. Your Rights (GDPR)
You have the right to:
Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
8. Cookies
Our website uses cookies for functionality and analytics. You can manage your cookie preferences via your browser settings.
9. Security
We take appropriate security measures to protect your personal data from unauthorized access or disclosure.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised date.
11. Contact Us
If you have any questions or concerns, please contact:
across.bruges@gmail.com